My case against TSA
On my most recent trip by air, I had two suitcases--a big metal one and a smaller soft sided suitcase. The metal suitcase had a combination lock which I left unlocked, since otherwise TSA was likely to break it. Since without the lock I thought there was some risk of the suitcase opening, I put a luggage strap around it. The strap had no lock--you just pressed the sides of the catch to open it.
When I picked up the suitcases, the strap had been broken open. The other suitcase has two built-in straps to cinch it tight. Both were unfastened and hanging loose, at obvious risk of getting tangled in the luggage handling machinery. Nothing stolen, so far as I know, but the wanton destruction of about ten dollars worth of property and a risk of further damage.
Obviously, even if I knew for certain that TSA employees were responsible in both cases, that would not demonstrate that the organization itself was at fault--even a well run and well intentioned organization may sometimes hire a dishonest, irresponsible or careless employee.
My case against TSA starts by asking what they would do if they cared about such matters--if they were concerned to prevent vandalism or pilferage by their employees. The answer is pretty clear. When they search your luggage, they leave you a printed note telling you that they did so. All they would have to do in order to identify employees responsible for stealing or damaging property would be to have each note stamped with the name of the employee who did the search. If they got complaints from multiple passengers about the same employee they could then investigate further.
I take their falure to follow that policy or something similar as clear evidence of culpable negligence, reason to think that they don't actually care. Am I missing something?