Tuesday, November 13, 2007

Another Nokia E90 Gripe

At the risk of beating a dead horse ... .
NokiaUSA currently lists the E90 and says of it:

"Get high-speed 3G mobile broadband connections for Internet browsing and file transfer"

It's true that there is a footnote saying that "Many features and mobile services require network support." But given that no network in the US supports the E90's 2100 MHz 3G connection, the initial claim is at least irresponsibly misleading.

Whether it's evidence of dishonesty or incompetence I don't know. Given that it's a very high end and expensive item, I would think the loss due to people buying it and then being annoyed, as I was, when they discover that the high speed connection cannot be made to work in the US would be larger than the gain due to people buying it because of the claim and keeping it anyway.

3 Comments:

At 8:44 PM, November 13, 2007, Blogger Michael Duff said...

I suspect most buyers (ignorant of other networks) will blame their individual providers and let Nokia off the hook.

The cost of acquiring information on these subjects can be high for people who rely on customer service reps and don't feel comfortable with Google.

Most customer service reps won't know the capabilities of rival companies, and even if they did, they would be trained to redirect the question or lie about it.

 
At 11:42 PM, November 13, 2007, Anonymous Anon21 said...

Most customer service reps won't know the capabilities of rival companies, and even if they did, they would be trained to redirect the question or lie about it.

Commies: 1 Markets: 0

 
At 7:18 AM, November 14, 2007, Anonymous nathan said...

anon21 said:
Commies: 1 Markets: 0

Ha, say what you will about Soviet Russia, the commies at least had great customer service lines. And they would never lie about products, services, or shooting you in the head.

 

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