The first stage of our trip to Italy took us to the Boston airport, along with two of our checked bags. The third bag, for no reason I could discover, came on a later flight.
It would be helpful if, in such situations, the airline would announce the point at which all of the baggage from a particular flight had been put on the carousel. That way I would know my bag was missing and could take action accordingly, instead of waiting around for another twenty or thirty minutes in case it was still coming. So far as I can recall, I have never observed an airline doing so.
4 comments:
As far as I know, the helpful airline is a mythical beast, like the unicorn or the honest politician.
Individual airline employees may sometimes be helpful as a matter of personal initiative, but the system is designed merely to convey bums on seats from one place to another as cheaply as possible.
["Bums on seats" is a British theatrical expression, but perhaps you get the idea.]
Some airports have screens at the carousels that give the status of the 5 flights unloading there. Sometimes they're even comprehensible.
The problem is that such a policy would be the responsibility of the airport.
There are thus 2 layers between the customer and the business.
Also, if a business manages to convince an airport to improve the quality of its service, the benefit is shared between all competitors. Thus there are 2 layers and 1 of them suffers from a free rider issue.
Several European airports have a sign saying "last bag on belt". It is quite helpful.
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